The apology and getting it right - Difficult conversations (On Demand)


Particularly useful for those in industry, employment, medical, family and education based practices and whether as lawyers, negotiators, mediators or senior executives.

In two parts, this practical webinar is set at an introductory to medium knowledge level. Getting an apology wrong will wind up conflict and push settlement into sabotage, litigation or worse. You will learn that giving something apparently as simple as an apology is in fact complex and challenging. And you will learn how to get it right so as to increase the chance of your getting your desired outcome. The second half of the webinar is another aspect of helping you avert conflict escalation by teaching you how to approach and run the difficult conversation. This part is especially relevant for those who are advising employers or HR persons, but also applies to any difficult conversation arising out of a relationship.

What you will learn

You will learn that no conflict avoiding apology should be treated lightly. That managing and advising about the apology is a learned multi-faceted skill that needs careful hands on management to get it right so that the reason for giving it is met with the desired outcome.

Difficult conversations are just that. You will learn to manage them so that you avoid the traps for the unwary, and significantly improve the prospect of avoiding further conflict.

Target Audience

Lawyers, Accountants, Advocates, Management, Union Representatives, HR Advisers, Health and Education, Industry.

Expert Speaker

Philip Green
Mediator, Arbitrator & Barrister

Phillip Green is a much sought after expert on the skills of negotiating and mediating. He is a barrister solely practising as mediator, arbitrator and teacher. Ranked amongst the top 10 commercial and family mediators in NZ he has authored and co-authored various texts on aspects of negotiating and mediating. He lectures throughout New Zealand, in Australia and in the United States. His positions held include Adjunct Professor and Director at the Massey University Dispute Resolution Centre, Director of Professional Studies for the Arbitrators’ and Mediators’ Institute of New Zealand and he is currently a member of the UNESCO Panel of Mediators called on to resolve international disputes concerning the repatriation of cultural objects.

This webinar was recorded on 24 March 2020

  • Elearning
    • $128.40 e-Learning 20% Discount - Apply Promotional Code: OEC20 $102.72incl. GST (7%)
    • PD hours: 1.25
    Complete online at your own pace (Self-paced)
    • $128.40 e-Learning 20% Discount - Apply Promotional Code: OEC20 $102.72incl. GST (7%)

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