Understanding human behaviour in the workplace 2020 (On Demand)


Do you struggle to understand your staff and your customers? Why do some people seem to act in such an illogical way?

Do some of these issues sound familiar?

  • Have you ever asked a staff member not to do something then five minutes later they do it!
  • A staff member tells you they have understood what you said when you explained a list of instructions, when they clearly haven’t understood you at all.
  • Why are we so bad at estimating time and budgets?
  • Why do some staff members practice perfectly in the mirror then choke in front of a major client?
  • Why are meetings often soul crushing and such a grind?
  • Why is it that some staff members can find the time to plan a weekend fishing trip but not take two minutes to complete a job sheet?

Over the last 120 years psychologists have started to understand why human beings do “stupid” and often baffling things in the workplace. When employers start to understand how people work, they can change their systems to get the best out of their staff.

This webinar will help you to understand why human beings behave in the way they do and what you can do to motivate them to do what you want them to do.

What you will learn

This webinar will help you to understand difficulties in the following areas and how to address them…

  • Why do people just forget crucial information?
  • Why do people “choke” or fail to perform under pressure in the workplace?
  • Why do more workplace accidents and heart attacks happen on a Monday?
  • How could a company lose millions of dollars and no one noticed?
  • Why do people struggle to do simple tasks, such as complete a job sheet?
  • Why do rewards often demotivate people?
  • When do human beings preform really well and when do they preform really badly?
  • Why are senior lawyers more likely to receive a malpractice law suit than a junior lawyer?

Target Audience

HR professionals, team leaders, supervisors, managers, owners, and all employers

Expert Speaker

Michael Hempseed
Managing Director, Employee Solution Service

Michael is a highly sought-after professional speaker. He is the author of Being A True Hero: Understanding and Preventing Suicide in Your Community. The book is being used by the New Zealand Police, Fire and Emergency NZ, GPs, Counsellors as well as many parents and teachers. He has trained everyone from army medics to social workers to health and safety companies. Michael gained an honours degree in Psychology from the University of Canterbury in 2008. In 2016 he spoke at TEDx.

The webinar was recorded on 25 March 2020

  • Elearning
    • $160.50 e-Learning 20% Discount - Apply Promotional Code: OEC20 $128.40incl. GST (7%)
    • PD hours: 1.5
    Complete online at your own pace (Self-paced)
    • $160.50 e-Learning 20% Discount - Apply Promotional Code: OEC20 $128.40incl. GST (7%)

Coming Soon

All Coming Soon >>


Our webinars operate on a 'one-connection-one-fee' basis, so you can have your whole team participate together in a boardroom setting for one cost effective price, using one registered log-in connection. The registered attendee will receive a CPD certificate.


Like the topic but can’t make the time? Register for the Live Session and you’ll receive the Recording regardless! Recordings are provided for webinars with a duration of 3 hours and less.