CCH Learning SEA

How Anger Changes Our Thinking 2021 - 25 May 2021 (On Demand)


Anger becomes the silent decision maker sabotaging how you think and negotiate. Here is what to do about it

A webinar to benefit the young to the most seasoned professional, will take you through the most extraordinary ways in which anger affects how we think without our even appreciating that it is happening.

So often we are called on to negotiate in the presence of an angry client or angry negotiators on the other side of the table. You will be given insights into what is happening in the mind of the angry person and how anger will influence the negotiated outcomes, both for you and the opposing side. You will be advantaged in negotiating by having and understanding this knowledge about the silent decision maker and in learning some effective interventions to add to your toolkit.

The knowledge is relevant to having to deal with any angry person.

What you will learn

You will up your game as a negotiator whatever your profession and regardless of your depth of experience.

Target Audience

All professionals who want to improve their effectiveness when negotiating, and when having to deal with angry people.

Expert Speaker

Phillip Green, Mediator, Chartered Arbitrator, and Barrister

The webinar was recorded on 25 May 2021.

  • Elearning
    • $109.00 incl. GST
    • PD hours: 1.25
    Complete online at your own pace (Self-paced)
    • $109.00 incl. GST

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