CCH Learning SEA

Managing and Improving Poor Performance 2022 - 12 April 2022 (On Demand)


Improve poor performance and follow a fair performance management process to comply with the law

Most managers will have to deal with poor performers at some stage.

Maybe you have staff members who show up late to meetings, make too many mistakes, or miss deadlines.

Perhaps you’ve lost clients over an employee’s poor attitude, or colleagues in your team have complained.

Even though you’re fed up with poor performance, do you avoid formal processes for fear of getting the process wrong?

If you want a productive team, manage poor performers before they cause a problem for your colleagues, customers, and clients.

In our practical and engaging webinar, you will find out how to manage staff who are under-performing.

Our employment lawyer Julia Shallcrass will cover your legal obligations to reduce the risk of personal grievances. We will explain the law on performance management, including what is good faith and how to act fairly and reasonably.

In this practical webinar, we will provide a guide to performance management processes. Find out how to:

  • Identify poor performance vs misconduct
  • Improve staff performance through coaching, mentoring and training
  • Follow formal processes that comply with the law
  • Avoid common legal pitfalls
  • Give warnings and dismiss staff
  • Manage tricky scenarios like stress and mental health

We will explore case law and case studies to help you deal with performance issues.

What you will learn

This practical webinar will give attendees guidance on how to:

  • Identify poor performance
  • Tell the difference between poor performance and misconduct
  • Improve staff performance through training, coaching and mentoring
  • Prepare Performance Improvement Plans with SMART goals
  • Act fairly and reasonably in performance management meetings
  • Give warnings and exit staff
  • Deal with issues that affect performance like stress and mental health
  • Comply with employment law obligations to reduce the risk of legal issues

Target Audience

This webinar is useful for all HR professionals, employers, people managers, team leaders, and business owners seeking practical guidance on how to effectively manage poor performers. This webinar is useful for anyone wanting to improve staff performance and manage poor performers with reduced risk.

Expert Speaker

Julia Shallcrass, Director and Lawyer/Employment Law Educator, KiwiBoss Limited.

The webinar was recorded on 12 April 2022.

  • Elearning
    • $130.80 incl. GST
    • PD hours: 1.5
    Complete online at your own pace (Self-paced)
    • $130.80 incl. GST

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