The Apology and getting it right - Difficult conversations 2021 (On Demand)


How to apologise when it matters and managing difficult conversations

Particularly useful for those in industry, employment, medical, family and education based practices and whether as lawyers, negotiators, mediators or senior executives.

In two sections, this practical webinar is set at an introductory to medium knowledge level. Getting an apology wrong will wind up conflict and push settlement into sabotage, litigation or worse. You will learn that giving something apparently as simple as an apology is in fact complex and challenging. And you will learn how to get it right to increase the chance of your getting your desired outcome. The second half of the webinar is another aspect of helping you avert conflict escalation by teaching you how to approach and run the difficult conversation. This section is especially relevant for those who are advising employers or HR persons, but also applies to any difficult conversation arising out of a relationship.

What you will learn

You will learn that no conflict avoiding apology should be treated lightly. That managing and advising about the apology is a learned multi-faceted skill that needs careful hands on management to get it right so that the reason for giving it is met with the desired outcome.

Difficult conversations are just that. You will learn to manage them so that you avoid the traps for the unwary, and significantly improve the prospect of avoiding further conflict.

Target Audience

Lawyers, Accountants, Advocates, Management, Union Representatives, HR Advisers, Health and Education, Industry.

Expert Speaker

Phillip Green, Mediator, Arbitrator & Barrister

The webinar was recorded on 21 September 2021.

  • Elearning
    • $108.00 incl. GST
    • PD hours: 1.25
    Complete online at your own pace (Self-paced)
    • $108.00 incl. GST

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