CCH Learning SEA

Holding Effective Performance Conversations (On Demand)


Learn strategies, tips and tools which will help you to hold constructive, focussed, performance conversations that deliver results and build stronger relationships. These skills save you time, energy and frustration! They also help you achieve your goals more easily, and they support long-term employee retention.

What is a performance conversation? It is any conversation that involves discussing:

  • What good performance looks like, and how it is measured
  • Work tasks that have been delivered in ways which are below the standard needed
  • Workplace behaviour which is inappropriate in any way
  • Where overall employee performance is below required the standard
  • Performance conversations are often the type of conversation that we ‘love to hate’, and so, many managers and leaders will wait too long to hold them, or avoid holding them altogether!

This webinar will introduce you to simple and effective tools for talking about performance and performance issues with employees and stakeholders whilst also showing you how you can stay calm and focus the conversation where you want it go.

The content focusses on best-practice conversation techniques that support you to stay constructive and outcome focussed, and help you focus on performance matters professionally and simply. Developing these proven skills will broaden and deepen your leadership capability, supporting you to manage performance issues more smoothly and toward better outcomes.

You will no longer need to avoid, put-off or fear performance conversations!

  • You will learn simple, empirically valid and concrete ways to set performance standards inclusively and engender greater ownership and engagement within your team
  • You will learn how and when to approach performance gaps and issues in ways that both get to heart of the performance matter and strengthen relationships.
  • Understand what level of detail is appropriate for managing different members across different tasks so that performance requests are clear
  • Improve your self-awareness and emotional intelligence about how you handle performance conversations, and how you hold yourself back from these.
  • A copy of our latest blog on this topic “The 5 Fundamentals of High-quality Conversations’’
  • The workshop will explore holding performance conversations virtually as well as face to face
  • This session will be interactive. It includes case studies and further reading references

What you will learn

  • Learn how to hold performance conversations quickly, effectively and simply so that you manage performance issues to a positive outcome more frequently, and with less drama
  • Increase your leadership capacity by applying clearer performance standards across all the work you do with your team and stakeholders
  • Improve your self-awareness and emotional intelligence about how you respond to situations of potential difficulty and conflict
  • Learn how to hold virtual performance conversations

Target Audience

This is a practical webinar suited to financial and legal professionals who need to be able to actively manage the performance of other individuals either in person or who work remotely. For experienced professionals it will update existing skills sets with the latest thinking and research, and it provides an excellent introduction for those who are looking to understand more about holding performance conversations for the first time.

Expert Speaker

Deb Assheton - Owner of The Amplify Group

The Amplify Group is a business that uses best-practice frameworks to deliver practical, high-impact leadership, change and interpersonal-skill-building workshops. Deb’s passion is to help professionals deepen their self-awareness and embed behaviour that creates new levels of performance, engagement and results for them. Deb has over twenty years’ experience in Executive Leadership positions where she has managed very large teams of more 3,000 people for some of Australia’s best known companies including Vodafone, BUPA and OPSM. Deb holds a BA (Psychology) and a Masters of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.

The webinar was recorded on 10 September 2021.

  • Elearning
    • $87.20 incl. GST
    • PD hours: 1
    Complete online at your own pace (Self-paced)
    • $87.20 incl. GST

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