CCH Learning SEA

Mastering Difficult Conversations (On Demand)


Learn strategies, tips and tools that help you transform difficult conversations into constructive, focused conversations that deliver results and build stronger relationships. These skills save you time, energy and help you achieve your goals more easily.

The content focusses on best-practice conversation techniques that support you to stay constructive and outcome focussed, and help you focus or re-focus a conversation professionally and simply. Developing these proven skills will broaden and deepen your conversation capability, and build your confidence to have conversations about really tough topics with greater ease. You will no longer need to avoid, put-off or fear tough conversations!

  • You will learn simple, empirically valid and concrete ways to manage difficult moments, people and topics that can be utilised in any conversation
  • You will learn new dialogue skills that will save you time, such as how to keep a conversation focused, or re-focus a difficult conversation when you need to

This session will be interactive. It includes a case study and further reading references.

What you will learn

  • Learn how to use conversation structure to your advantage, so you can plan how to build drive performance and build relationship as well as discuss the actual conversation topic
  • Dramatically increase your self-awareness and emotional intelligence about how you handle difficult conversations, and how you hold yourself back from these.
  • Gain insight into the latest research on how great conversations improve performance, and results – even with difficult people
  • A series of validated behaviour practices that you can apply to difficult conversations with anyone
  • A copy of our blog on this topic “The 5 Fundamentals of High-quality Conversations’

Target Audience

This is a practical webinar suited to financial and legal professionals who find themselves having to hold difficult conversations or address difficult topics with clients, peers, teams or stakeholders. For experienced professionals it will update existing skills sets with some of the latest thinking and research, and it provides an excellent introduction for those who want to build their conversation skills for the first time.

Expert Speaker

Deborah Assheton is the owner of The Amplify Group, a business that uses best-practice frameworks to deliver very practical, high-impact leadership, change and inter-personal skill building workshops. Deb’s passion is to help professionals deepen their self-awareness and embed behaviour that creates new levels of performance, engagement and results for them.

Deborah has over twenty years’ experience in Executive Leadership positions where she has managed very large remote teams of more 3,000 people for some of Australia’s best known and highly regarded companies including Vodafone, BUPA and OPSM. Deb holds a BA (Psychology) and a Masters of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.

The webinar was recorded on 31 March 2022.

  • Elearning
    • $87.20 incl. GST
    • PD hours: 1
    Complete online at your own pace (Self-paced)
    • $87.20 incl. GST

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